Terms of Trade | Shipping | Returns

 

Liability

bonbentwood.com.au will not be held responsible or liable for any losses or damages caused by this website or by any other website linked to or associated to this website. We reserve the right to refuse any order without giving reason.

Payment Method

Our payment gateway is provided by SecurePay a division of Australia Post. We accept the following methods of payment in Australian dollars only: Credit card payments including Visa, MasterCard, Bankcard and American Express; all funds will have to show as cleared prior to goods being shipped. 

Warranty

All Bon genuine European bentwood furniture comes with a 3 year warranty. As with all warranties, it covers faults in manufacturing only and does not cover normal wear and tear, misuse, abuse or neglect. You have purchased a beautiful, high quality piece of genuine European bentwood furniture. It should be a joy to look at, a pleasure to use and with the right care, should last a lifetime.

In the highly unlikely event of a warranty claim, you will need to return the goods to us at your expense, for evaluation.  Please contact customer.service@bonbentwood.com.au and quote your order number along with your concern.  We will contact you in regards to next steps. We reserve the right to repair or replace the item. In the event that the warranty claim is valid, we will ship the repaired or replaced items back to you at our expense.

Important Note: Timber is a natural material and no two pieces of timber are the same. All Bon bentwood furniture is made from solid European beech wood. Each piece of bentwood furniture will have some really small differences. The uniqueness of each piece of handmade, Genuine European bentwood furniture is the exact endearing characteristic that sets it apart from all the ‘pop out’ furniture that is available today. Love and appreciate, for its uniqueness, each individual item of genuine European bentwood furniture that you own.

Stock Availability

All items on our website are regular stock items. On the rare occasion that we are out of stock of one of those items, we will notify you of the expected delivery date. Our genuine European timber furniture travels a long way from the boutique factory where the items are handmade, all the way to Australia and as such the lead time can be affected by changes to shipping schedules, port strikes and weather. It will be at your complete discretion to either accept the estimated arrival date, or alternatively to request a refund.

Shipping and Delivery

Free Shipping*: Currently we can only supply orders for delivery in Australia. We offer free shipping on orders for delivery anywhere within NSW, QLD, VIC and SA. Orders for delivery anywhere within WA, NT or TAS attract a flat rate shipping fee of $210. We do this to keep it as simple as possible for our customers. How do we do this? We simply pay the full cost of the freight for NSW, VIC, QLD and SA orders and subsidise part of the freight for WA, NT and TAS orders. Please note that if you decide to return the items in accordance with our returns policy, you will have to pay the full return freight cost. We can help you arrange return freight and provide a return freight quote upon request.

We use a network of Australia’s leading freight specialists to safely deliver your items from our Sydney warehouse to your designated delivery address. On placement of order, you will need to specify any special delivery instructions. If no special instructions are given, we will assume that someone is at the delivery address to accept the order. In all cases, you will be responsible for the goods once the driver leaves. The driver can use their discretion and choose not to leave the goods unattended even if you have instructed us that it is safe to do so. Please note: If you have requested a signed delivery and no one is at the delivery address to accept the delivery, or if the driver feels it's unsafe for the goods to be left unattended, you will be charged a redelivery fee of $45. A proof of delivery is available on request.

All furniture will be dispatched from our Sydney warehouse within 3 business days from receipt of payment subject to stock availability. After dispatch, shipping time to most capital cities is usually 3-10 business days. Deliveries can only be made Monday to Friday.

Upon dispatch of goods, you will receive an email notification for your consignment as well as a tracking number. There will also be a customer service number for the freight company. It is your responsibility to track the consignment and ensure that you are at the designated delivery address to accept the shipment.

Delivery is to your front door only. If you have ordered heavy or bulky items, you will need to assist the driver to carry the furniture inside. If you have any special delivery requirements, please email us for a quotation at customer.service@bonbentwood.com.au.

Returns and Refunds

To give you complete peace of mind and confidence in purchasing our beautiful products, we offer the following return policy on all items purchased from our website with the one exception of seat pads which are all custom made to order. Upon receipt of your bentwood furniture, if for any reason you are not satisfied, you can return the goods within 7 days.  All items must be returned in their original, unmarked condition as well as original unmarked packaging, within 7 days for a full refund (excluding return shipping charges which are non-refundable).

Please contact returns@bonbentwood.com.au if you intend to return an order. Please include the following:

Name:

Phone Number:

Order number:

Date of Purchase:

Reason for Return:

A member of the customer service team will contact you within 1 business day and let you know next steps.

While we can assist in booking a freight company to pickup the goods, you will remain responsible for the condition of the goods until they arrive back to us. You will also remain responsible for the cost of the freight to return the goods back to us. Please note that while we pay the freight to get the goods to you, we cannot pay the freight cost of returning the goods to us. We will provide a 'return freight quote' through our provider for your approval, prior to booking any returns. If you accept the freight quote for the return of the goods, we will then charge your credit card for that amount. Thereafter we will book the pickup. Alternatively, you are welcome to arrange your own transport of the goods back to us.

Upon receipt of the returned items in their original, as new and unmarked condition, and in their original unmarked packaging, we will then issue your refund. This will be done within 2 business days of receiving the goods. Goods that arrive damaged and unsaleable, will not be refunded.

Order Cancellations

We can accommodate order cancellations If we are notified in time before any goods have been dispatched. However, if items have already been dispatched, you may return the items when you receive them at your expense. See our returns policy above.

Product Pricing and Product Information

We endeavour to keep all information on this site up to date and correct, including pricing. In the event that we make an error with pricing or any other information, we reserve the right to correct those details and notify you, prior to processing your order. We will give you the option to continue or cancel your order in accordance with the correct information. We apologise in advance for any inconvenience that may be caused. We are all human after all and appreciate your understanding.

Copyright

This site and its contents are subject to copyright. The copyright is solely owned by Nufurn Pty Limited or in the case of some material, a third party. All rights reserved.  

Trade Marks 

This site includes registered trade marks, and other trade marks that are otherwise protected by law. Except as expressly authorized, the use or misuse of any of these trade marks is strictly prohibited.